Frequently Asked Questions (FAQ)

1. What services do you offer?

We provide virtual front office solutions for dental practices, including insurance verification, billing, claim management, re-credentialing, directory updates, and other administrative tasks. Our goal is to give you more time to focus on patient care.

2. How does a virtual dental front office work?

Think of us as your extended front office team—just not in your physical office. We handle administrative tasks remotely, using secure systems and proven processes to keep your practice running smoothly.

3. Is your service HIPAA compliant?

Yes. We follow strict HIPAA guidelines and maintain up-to-date processes to ensure patient data is always protected.

4. Do you replace my current staff?

No. We don’t replace your in-office team—we support them. Many practices use our services to fill staffing gaps, reduce turnover stress, or free up their front desk so they can focus more on patients.

5. How do you communicate with our office?

We adapt to your preferred communication style. Most offices choose secure email, phone, or practice management software portals. We’ll create a smooth system that works best for your team.

6. What dental software do you work with?

We are familiar with most major dental practice management software systems. If your software is new to us, we’ll learn it quickly at no extra cost.

7. How do you charge for your services?

We offer flexible pricing based on your practice’s needs—whether that’s ongoing support or help with specific projects like credentialing or aging claims. Contact us for a custom quote.

8. Why should I choose a virtual solution instead of hiring more in-office staff?

Virtual solutions are cost-effective, reduce the headaches of staff turnover, and provide access to an experienced team that specializes in dental front office processes. You get reliable support without the added overhead.

9. Can you help with overdue or denied insurance claims?

Yes. We specialize in claim follow-ups and getting your practice paid faster. We’ll help clean up backlogs and prevent future issues.

10. How do I get started?

It’s simple! Contact us to schedule a consultation. We’ll review your practice’s needs, create a tailored plan, and start supporting your team right away.